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Draw Something
Draw Something developed by OMGPOP and acquired by Zynga has become a phenomenon, adding 15million downloads in April 2012 in the space of 12 days to reach the 50 million users milestone.
The Virtual World
View video here Image with thanks to Robin M Ashford
Google Drive
As consumers seek to access content from a variety of different sources and devices, Google join the likes of Dropbox and Microsoft’s SkyDrive as they prepare to launch cloud-based storage for photos and other online content.
Dropgifts launch
Recently launched in the UK is Dropgifts, a social gifting service accessible via facebook.
Culture, innovation and shiny trophies
Tags: Channel Shift, digital maturity, digital futures, DMI, Multi-Channel, innovation,
It’s been quite a week for Transform.
Google Glasses- In action
A day with Google Glasses
I remember watching a very old episode of Star Trek as a kid – Season 1, Episode 24 “A Taste of Armageddon”.
Online Piggy Bank
Despite having one of the highest rates of internet use along with an estimated £2bn at their disposal British adolescents have been described as the “big losers of ecommerce” due to the fact that many sites require a credit card for payment.
JJB Sports multichannel transformation
£30m has recently been invested in JJB Sports with the majority of funds being provided by US retailer Dick’s Sporting Goods.
Many people in the industry are convinced that 2012 will be the Year of the Connected TV (as opposed to the Year of the Mobile Phone, which was supposedly 2003, 2004, 2005, 2006,.
Pintereset, the pinboard-styled social photo sharing website has exploded over the last year with estimated 13million users.
Online shoppers searching for deals
The latest Online Shopper Intelligence study has shown that 65% of online shoppers are engaging with daily deal sites either by a direct visit to their site or by email updates.
Thomas Cook website upgrade
Upgrades to thomascook.
Next online sales
Next announced last week that almost a third of its sales are now online, and total more than 40% of its profits.
PayPal Here
PayPal Here, the triangle-shaped mobile credit card-swiping gadget is here and is in direct competition with Square.
In a small attic room in London in the 1920’s, John Logie Baird built the first true television made from items including an old hatbox and a pair of scissors.
Google Glasses
Google are reportedly poised to release their first set of glasses.
It's all about #ChannelLift
Last week it was Transform’s turn to take part in the Engine ‘Lift Off’ competition where all of Engine’s companies take over one of the building lifts for 2 weeks in a bid to best communicate what it is they do.
Health and Fitness Innovation
This year sees marked innovation in the sector of Health and Fitness.
Social media in the public sector
In the last two years the Public sector has begun to close the gap in the use of social media.
Location and mapping by retailers in 2012
A study has revealed a huge short fall in the demand and supply of location-based and geo-spatial technology use by retailers.
In the past weeks, Microsoft has released a slew of iOS apps, including SkyDrive (with 25 gB of free online storage), OneNote for iPad, Halo Waypoint, and My Xbox LIVE, Lync 2010 for iPhone and Lync 2010 for iPad, in addition to previous releases like Bing, Photosynth, and OneNote for iPhone.
Thorntons Multi-channel restructure
In the wake of declining profits and the change in consumer behaviour Thorntons have announced their strategy for a multi-channel future.
Dominos online sales
This week Dominos have revealed that over half of their orders are received online.
Waitrose targets consumer behaviour
Waitrose has become the first supermarket in its sector to use behavioural re-targeting for its groceries.
Pingit
Today Barclays Bank launched its new pingit money-sending service, the first in Europe, allowing customers to send and receive funds through their smartphones.
Social Care Apps
Digital innovation has come to social care with potential savings of 300,000, according to a Return on Investments study.
The car that cares
In a time where more people visit online health sites rather than their GP, and chronic illnesses are on the rise, Ford, Microsoft, Healthrageous and BlueMetal Architects have collaborated to research the production of a car that cares.
Ocado celebrates a 16% rise in sales after innovative expansion
After a year of geographical expansion, increasing web presence and the development of its own product range, Ocado unveiled a 16% rise in sales.
NearMe creating a Digital Highstreet
NearMe is a mobile guide app allowing consumers to search the local vicinity for things they need from specific shops, to pubs, hospitals, parking and so on.
Last week saw the launch of the Gov.
Marks and Spencers customer feedback results
In the current climate where customers are tightening the purse strings and looking to make savings, consumer feedback is crucial, and Marks and Spencers have been working to increase the coverage and depth of customer feedback interaction.
The Showrooming Showdown
Target Corp.
Classrooms of the 21st Century
The following video shows how Motorola are seeking to engage students that have never engaged in school before.
Flexible working – the people challenge
Tags:
Monday 16th January was my Dad’s 70th birthday – if he found this depressing he made a good show of hiding it.
Innovation: the better mousetrap
Transforms Digital Maturity Index (DMI), a measure of digital channel development, has been running for 2 years now and during that time weve interviewed more than 50 digital leaders from both public and private sector organisations; capturing data for almost 5,000 questions in the process.
UK consumers increasingly using mobile to shop
In a recent survey of 1000 consumers conducted by EPiServer it was revealed that 59% own a smart phone, 18% own a tablet device, and as many as 73% have accessed a website using these mobile devices in the past 12 months.
Manic Monday, Black Friday, and Amazon
This Monday has been dubbed, Manic Monday, by retailers as it is expected to be the busiest online shopping day of the year.
Innovation: The better mousetrap
Tags: digital thinking, Emerging Technologies, Public Sector Channel shift,
Transform’s Digital Maturity Index (DMI), a measure of digital channel development, has been running for 2 years now and during that time we’ve interviewed more than 50 digital leaders from both public and private sector organisations; capturing data for almost 5,000 questions in the process.
eBay Delivers Government Mobile Manifesto
ebay has delivered a mobile manifesto to the Government in an attempt to rouse them to action to help the industry and policy makers grow the already downturn-bucking mobile business.
The 2011 Internet Retailing Conference
By Sarah Mansell, Customer Experience Manager, Argos Brand Development As a first timer to the Internet Retailing conference I wasn't sure what to expect but I have to say it didn't disappoint.
Sarah Mansell is the Customer Experience Manager at Argos Brand Development who's responsibilities include developing the customer strategy, defining the experience and mapping and delivering the customer journey across all Argos channels.
Conde Nast see 268% increase in digital subscriptions as a result of Apple app
Apple launched a new app, Newsstand, two weeks ago which has seen digital subscription and single-copy sales spike for publishers.
Amazons Soap.com now selling groceries
The Amazon-owned Soap.
Online Checkout In Real Life
House of Fraser opens virtual store
The luxury retailer, House of Fraser, has opened a store in Aberdeen with no products on sale.
Channel shift schools
What channel shift does, if done well, is make communication methods more efficient, by reducing the spend on the input, and increasing the value of the output.
91% of US adults are accessing social every month
New research from Experian/Simmons finds that 91% of US adults are accessing social media each month.
House of Fraser uses ChannelAdvisor
House of Fraser, the British department store group, has started to use an e-commerce platform which will enable the retailer to sell on eBay.
Waitrose online distribution creates 200 jobs
British supermarket chain, Waitrose, will open its first London-based distribution centre (DC) for its online business, creating more than 200 jobs in the process.
Scottish Government to go online
The Scottish Government is planning the creation of a Public Service Network (PSN) as one of the key features of Scotlands strategy for ICT public sector infrastructure.
Nationwide launch new online banking facilities
This month Nationwide, a British building society, has launched its revamped online service.
On Wednesday Amazon announced its entry into the tablet market, the Kindle Fire, a 7-inch full-colour touchscreen device that's about as far removed from the original Kindle as you can imagine.
Boots launches mobile site
UK chemist, Boots, has launched a mobile version of its website to expand its multichannel portfolio.
Oracle, integrated business software and hardware system provider, has conducted research on the future of retail which reveals that the shopping experience of the future needs to be connected, fit-for-purpose and always available.
Baby book apps are on the rise
Interactive digital versions of childrens books are becoming increasingly popular, but are they enhancing the early reading experience or diminishing it? Several British publishers have digitised picture books boosting the original story with voiceovers, moving imagery and interactive games.
The New Physiology of Television Interaction
Tags: Emerging Technologies, Channel Shift, Social Media, Technology, Multi-Channel, Digital Living, Change,
Is the way we consume television finally about to undergo a dramatic shift? If the ‘second screen’ focus of IBC, the television industry’s annual tech fest which took place earlier this month is anything to go by, it may well be .
The UK still has a digital divide
Although central and local government want to make digital the default, studies still show that more than nine million people remain offline and are considered to be digitally excluded.
Burberry launches 2012 collection on Twitter
During London fashion week luxury retailer Burberry tweeted each look moments before it was revealed on the catwalk.
Blockbuster to start online streaming
Blockbuster,provider of home video and video game rental services, may be joining the likes of Netflix bylaunching its own branded streaming service.
BankSimple demos user interface as launch nears
BankSimple, the start-up hoping to take advantage of public disillusionment with the financial services industry by creating a bank that "doesn't suck", has provided a first glimpse of its user interface.
The Google wallet is open for business
As expected, Google has launched its mobile payments service today, allowing a very few people to tap their phones to pay at the register.
Mobile banking on the run: an infographic
While your bank cant travel around in your back pocket, your mobile phone can.
9 Banks that you let you deposit your cheques using an iPhone app and your cameraphone
According to a recent Federal study, the use of paper checks have declined 7.
Multiple Personalities: Financial Services Firms Honing Social Media Comms Effort
Financial services firms are becoming more sophisticated in their use of social media channels, with many banks now using multiple profiles on Twitter and Facebook to target different audiences or provide specific services, according to research from Corporate Insight.
UK supermarket chain, Morrisons, is missing out on 300m in potential sales because it has yet to develop a multichannel platform that allows customers to shop via integrated mobile, digital or in-store channels, according to a new study.
UK bank launches 20-minute online mortgage service
HSBC Bank plc has launched a new online mortgage service to meet the growing demand for remote financial transactions.
Online music services are changing how bands consume music
Max Blau, Paste Magazines multimedia editor, has been discussing how the amount of online music services, such as Spotify or Turntable.
Google Wallet launches to replace credit cards
Google Wallet, Googles mobile payment technology, has been launched in the US.
55% decrease in conversion rates among online shoppers
Online conversions rates among UK shoppers are down almost 55% in the past five years, according to the latest IMRG Capgemini e-Retail Sales Index.
Twitter is a yes for Work & Pensions staff, but not Facebook
The Minister for Employment in the UK, Chris Grayling, has banned Facebook but explained that Twitter is fine for civil servants at the Department for Work and Pensions.
Amazon to set up digital library
Online retailer Amazon is rumoured to be close to launching a digital book lending service in an attempt to mimic public libraries.
The importance of business and multi-channel
George Schlossnagle, President and CEO of Message Systems, explains that to be successful, businesses have to engage with customers through their preferred channels, whether that be mobile, IM or social networks.
Back to the Arrogance of the Present
By Dave Coplin One of my favourite books is Jonathan Margolis A Brief History of Tomorrow, (if youre into thinking about the future like we are here, then you should really give it a read).
Guardians marketing strategy supports its digital strategy
Publisher Guardian News and Media (GNM) this week revealed details of a brand campaign involving a new 2m investment.
Britain is a nation of online nosey neighbours
According to new research Britain has become a nation of snoops with women twice as likely as men to have spied on their partner online.
Thorntons could be saved by multi-channel focus
UK chocolate maker, Thorntons, have recently reported annual losses of 1.
Coca-Cola launches freestyle vending machines
The carbonated soft drink giant, Coca-Cola, has launched a futuristic touch-screen machine in the US which offers customers 125 different beverage choices.
Can online reviews ever be trusted?
Consumers are increasingly making purchase decisions based on online reviews.
65% of US adult internet surfers use social networking, according to study
A study, conducted by Pew Internet, found that around 65% of U.
OJ Simpson trial lawyer to launch first UK online legal service
Robert Shapiro, the lawyer who defended OJ Simpson during his murder trial, has revealed plans to launch an online legal service in the UK.
Western Union sets up online and mobile offering
Western Union, the money transfer firm, is creating a new business unit to house its online, pre-paid and mobile services.
Digitisation of media consumptions promotes debate
If you are not surrounded by piers who want to discuss the issues that you hold close to your heart, but they do not, then blogs are the answer.
Online shoppers find delivery a hassle
According to a recent survey published in the Guardian, 90% of internet shoppers find a lack of a defined time slot for the delivery of their products as a major issue.
Retail sites see increased visits from smartphones
A recent report from ComScore, the digital analysts, shows 13.
Learning goes mobile at MIT
August 16th saw the Massachusetts Institute of Technologys (MIT) Media Lab announce the opening of a space dedicated to producing mobile applications and technology that can enable people to "learn anywhere anytime with anyone.
StumbleUpon leaves Facebook behind
New figures from StatCounter last week showed that StumbleUpon now delivers over half of all social media referral traffic in the U.
Google gets ready to crush quote-comparison websites And prepares to hoover up even more of your information
Google has unveiled the next step in its plans to push into the market for online financial services with a price comparison site for mortgages and bank accounts.
'Decentralised' bank continues expansion with 100th UK branch
Swedish bank Handelsbanken will today unveil its 100th branch in the UK as it continues to expand its model of decentralised banking.
New Yorker iPad app reaches 100,000 readers
Last week, Conde Nast, the publishing house behind Vogue, GQ and Wired amongst others, announced that its New Yorker iPad has reached 100,000 readers of which a fifth pay the $59.
House of Fraser launches click and collect store
Following John Lewis announcement that it will be trialling a new small-format department store, and Debenhams committing to rolling-out website-linked kiosk operations in all its 150 stores, high-street chain House of Fraser is the latest to open a small format outlet as part of its multichannel roll-out.
Keep Taking the Tablets
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Ever since the iPad launched in April 2010 tablets have become the hottest segment of the tech business.
A federal auditor has told the agency that it needs to develop a stronger long-term plan for online customer self-service.
Filipinos move to home internet use, says report
A report conducted by Yahoo! Philippines and Nielsen Media has revealed that, although the majority of Filipinos still access the internet through internet cafes, the trend is slowly shifting toward more private and intimate usage at home.
NIPA uses online training for Olympic emergency services
National Police Improvement Agency (NIPA) says online training will help police and councils deliver services during 2012 Games The NIPA revealed that more than 16,000 police officers and staff have already completed the training.
Patently Absurd?
Tags: Digital Organisations, Mobile Communications, Current Affairs, News 2011,
Google just spent $12.
US e-Commerce spending up 14%
ComScore, the audience measurement and tracking firm, released its estimates for US retail e-commerce, which puts online retail spending at 22.
Brits happy with online banking; mobile uptake slow, social media a no-no
Customer satisfaction with online banking in the UK is high, far outstripping other channels such as branches, ATMs, call centres and mobiles, according to a survey from ForeSee Results.
William Hill reports growth in multichannel betting
The betting company William Hill has recently reported large growth in its online and mobile channels.
Tardy: to move or act slowly or delaying through reluctance.
Fox stops free online access to some of its programmes
Fox is restricting free online access to shows like "Glee" and "The Simpsons" which makes it the first broadcast network to impose limits on watching new television episodes on websites.
Reebok runs multi-channel campaign
Sports retailer Reebok launching a multi-channel marketing campaign for its new shoe line inspired by 80s-era footwear.
Game starts selling digital games across global stores
UK games retailer, Game, has rolled out its digital games range in all stores across the group as it continues its transformation into a fully multi-channel business.
Online video is not replacing pay TV
The Leichtman Research Group has released research results which show that those who go broadband-only have done so to cut cost, not because online video is a preferred replacement.
Regaining consumer confidence - battle of the banks
Monday saw the ever predictable Daily Mail returning to its favourite subject no, not immigration house prices.
HELP! I Need Retail Software...Where Do I Start?
by Michael Koploy For many retailers, inventory is becoming increasingly hard to track.
The amazing Amazon machine
In Q2, 2011, Amazon saw its revenue jump by an astounding 51%, compared to the same quarter in 2010 the fastest growth the internet behemoth has seen in a decade, with its revenue at a huge $9.
Digitising politics
In the past youd write a letter to your local politician whether that be MP, Senator, Congressman or other.
Mobile food vans use social media to spread the word
Gourmet food trucks have grown in popularity in the UK and the US.
Walmart struggle with shift online
Walmart, the US discount department store, has struggled with its digital offering since venturing online 15 years ago.
Landlords to use Tweeter to tackle nuisance tenants
Landlords are now using a wide range of communication methods to tackle noise and nuisance.
Matt Ridley: When ideas have sex
At TEDGlobal 2010, author Matt Ridley shows how, throughout history, the engine of human progress has been the meeting and mating of ideas to make new ideas.
The need for multichannel distribution drives surge in IT investment
SSP, a global provider of insurance technology, announced that it has witnessed a significant rise in IT expenditure, as insurers shift their focus from cost containment to innovation and growth.
American Express and Facebook become Friends with new offering
American Express and Facebook are announcing a number of new social media ventures which they have joined forces to offer.
Org structure is barrier to multichannel customer experience
41% of businesses see their organisational structure as the biggest challenge to multi-channel customer experience according to an Econsultancy survey.
Store closures: internet is not to blame
By Joanna Perry @ Retail Week The internet doesnt kill retailers, retailers do.
New in-flight multimedia platform to be launched
Gogo, the in-flight online services company, is launching a new in-flight multimedia platform.
Online system increases York County debt collections
A new electronic payment service, installed for York County, is set to increase the county's debt collection rate.
David Bismark: E-voting without fraud
David Bismark demos a new online system for voting that contains a simple, verifiable way to prevent fraud and miscounting -- while keeping each person's vote secret.
Today's News Round Up
Google announce the launch of the Online Retail Monitor During the British Retail Consortiums Multi-Channel Retail Conference, John Gillan, Google's Senior Industry Retail Head, announced the release of their Online Retail Monitor (ORM), which will measure traffic for online retailers.
Today's News Round Up
Google announce the launch of the Online Retail Monitor During the British Retail Consortiums Multi-Channel Retail Conference, John Gillan, Google's Senior Industry Retail Head, announced the release of their Online Retail Monitor (ORM), which will measure traffic for online retailers.
Today's News Round Up
Google announce the launch of the Online Retail Monitor During the British Retail Consortiums Multi-Channel Retail Conference, John Gillan, Google's Senior Industry Retail Head, announced the release of their Online Retail Monitor (ORM), which will measure traffic for online retailers.
Being Square is Cool
By Brian Oula In Dec 09 Twitter founder Jack Dorsey launched Square the mobile payments startup, which was named as one of the top 50 inventions in 2010 by Time Magazine.
Being Square is Cool
Tags: digital thinking, Channel Shift, Technology Trends, innovation, Retail,
In Dec 09 Twitter founder Jack Dorsey launched Square the mobile payments startup, which was named as one of the top 50 inventions in 2010 by Time Magazine.
Today's News Round Up
Google announce the launch of the Online Retail Monitor During the British Retail Consortiums Multi-Channel Retail Conference, John Gillan, Google's Senior Industry Retail Head, announced the release of their Online Retail Monitor (ORM), which will measure traffic for online retailers.
Today's News Round Up
Google announce the launch of the Online Retail Monitor During the British Retail Consortiums Multi-Channel Retail Conference, John Gillan, Google's Senior Industry Retail Head, announced the release of their Online Retail Monitor (ORM), which will measure traffic for online retailers.
Today's News Round Up
Google announce the launch of the Online Retail Monitor During the British Retail Consortiums Multi-Channel Retail Conference, John Gillan, Google's Senior Industry Retail Head, announced the release of their Online Retail Monitor (ORM), which will measure traffic for online retailers.
Today's News Round Up
Google announce the launch of the Online Retail Monitor During the British Retail Consortiums Multi-Channel Retail Conference, John Gillan, Google's Senior Industry Retail Head, announced the release of their Online Retail Monitor (ORM), which will measure traffic for online retailers.
Tesco turns underground into virtual store
Tesco, the UK grocery retailer, has created a digital grocery store in a Korean subway station.
Back to the Forbidden Planet
By Dave Coplin Back in our youth, when we had more time, less experience and big dreams, I suspect many of us will have spent plenty of time exploring.
Moneysupermarket
Tags:
Last month moneysupermarket.
Last month moneysupermarket.
Today's News Round Up
Google announce the launch of the Online Retail Monitor During the British Retail Consortiums Multi-Channel Retail Conference, John Gillan, Google's Senior Industry Retail Head, announced the release of their Online Retail Monitor (ORM), which will measure traffic for online retailers.
“Where is the vehicle parked?” “Is the building of standard construction?” Sound familiar? It is if you're in the middle of renewing your insurance! But do we as the consumer actually care about the complexities of the industry, or trust that those annoying questions are being asked to ensure we get the best product available? Yes it’s true that domestic insurance products are created through sophisticated actuarial analysis of risks and claim data that creates estimates of the likely losses, which has served the industry well.
Today's News Round Up
Google announce the launch of the Online Retail Monitor During the British Retail Consortiums Multi-Channel Retail Conference, John Gillan, Google's Senior Industry Retail Head, announced the release of their Online Retail Monitor (ORM), which will measure traffic for online retailers.
By Charlie Young I recently read howhealth services in Japan used Twitter to ensure chronically ill patients were able to get hold of their medication after the earthquake.
Today's News Round UP
Google announce the launch of the Online Retail Monitor During the British Retail Consortiums Multi-Channel Retail Conference, John Gillan, Google's Senior Industry Retail Head, announced the release of their Online Retail Monitor (ORM), which will measure traffic for online retailers.
Today's News Round Up
Google announce the launch of the Online Retail Monitor During the British Retail Consortiums Multi-Channel Retail Conference, John Gillan, Google's Senior Industry Retail Head, announced the release of their Online Retail Monitor (ORM), which will measure traffic for online retailers.
Let Me Show You the Way
By Joanna Perry @ Retail Week The news last week that Harrods has launched a mobile app specifically to help customers navigate its cavernous store went down well with my colleagues at Retail Week.
NHS Direct launch new symptom checker app
By Charlie Young Building on the highly successful online symptom checker, which won Transform (then Digital Public) the 2009 E-Health Insider award for the best use of ICT in patient and citizen involvement in healthcare, Transform created and delivered a mobile strategy so NHS Direct could deliver symptom checkers across mobile web and smart phone apps.
Today's News Roundup
M&S online sales increase to more than 30% Internet Retailing reported that UK retailer Marks and Spencer has experienced fast online growth following its commitment to be an international multichannel retailer The retailer said its online sales grew by 31% in its latest financial year, as it unveiled its end-of-year results.
Three years ago we undertook research into successes and failures of media Mergers & Acquisitions (M&A).
Today's News Round Up
Google announce the launch of the Online Retail Monitor During the British Retail Consortiums Multi-Channel Retail Conference, John Gillan, Google's Senior Industry Retail Head, announced the release of their Online Retail Monitor (ORM), which will measure traffic for online retailers.
Today's News Round Up
Google announce the launch of the Online Retail Monitor During the British Retail Consortiums Multi-Channel Retail Conference, John Gillan, Google's Senior Industry Retail Head, announced the release of their Online Retail Monitor (ORM), which will measure traffic for online retailers.
Today's News Round Up
Google announce the launch of the Online Retail Monitor During the British Retail Consortiums Multi-Channel Retail Conference, John Gillan, Google's Senior Industry Retail Head, announced the release of their Online Retail Monitor (ORM), which will measure traffic for online retailers.
Today's News Round Up
Google announce the launch of the Online Retail Monitor During the British Retail Consortiums Multi-Channel Retail Conference, John Gillan, Google's Senior Industry Retail Head, announced the release of their Online Retail Monitor (ORM), which will measure traffic for online retailers.
Today's News Round Up
Google announce the launch of the Online Retail Monitor During the British Retail Consortiums Multi-Channel Retail Conference, John Gillan, Google's Senior Industry Retail Head, announced the release of their Online Retail Monitor (ORM), which will measure traffic for online retailers.
Channel Shift in the B2B World: From Infancy to Adolescence?
By Bill James At the end of last year we blogged about how the B2B world was starting to wake up to the power of digital.
Today's News Round Up
Google announce the launch of the Online Retail Monitor During the British Retail Consortiums Multi-Channel Retail Conference, John Gillan, Google's Senior Industry Retail Head, announced the release of their Online Retail Monitor (ORM), which will measure traffic for online retailers.
Today's New Round Up
Over 80 per cent of Indian professionals use social media to find a new job Research conducted by Ma Foi Randstad, an India-based HR service provider, has revealed that 82 per cent of Indian employees are confident in using social media in order to find a relevant job.
Today's News Round Up
Google announce the launch of the Online Retail Monitor During the British Retail Consortiums Multi-Channel Retail Conference, John Gillan, Google's Senior Industry Retail Head, announced the release of their Online Retail Monitor (ORM), which will measure traffic for online retailers.
Today's News Round Up
Google announce the launch of the Online Retail Monitor During the British Retail Consortiums Multi-Channel Retail Conference, John Gillan, Google's Senior Industry Retail Head, announced the release of their Online Retail Monitor (ORM), which will measure traffic for online retailers.
Today's News Round Up
Google announce the launch of the Online Retail Monitor During the British Retail Consortiums Multi-Channel Retail Conference, John Gillan, Google's Senior Industry Retail Head, announced the release of their Online Retail Monitor (ORM), which will measure traffic for online retailers.
Today's News Round Up
Google announce the launch of the Online Retail Monitor During the British Retail Consortiums Multi-Channel Retail Conference, John Gillan, Google's Senior Industry Retail Head, announced the release of their Online Retail Monitor (ORM), which will measure traffic for online retailers.
Today's News Round Up
Google announce the launch of the Online Retail Monitor During the British Retail Consortiums Multi-Channel Retail Conference, John Gillan, Google's Senior Industry Retail Head, announced the release of their Online Retail Monitor (ORM), which will measure traffic for online retailers.
Mobile is not a channel: it's the future of retail
The mobile - as device and concept of 'mobility' - unlocks ecommerce from the shackles of a fixed, inconvenient computer and puts retail into the hands of customers.
Location, Location, Near Field Location
When I used to work in a property investment business, the Managing Director would always say that there were three things to focus on to be successful in our market; Location, Location and Location! It seems like the old property adage is now a critical component of retail channel shift, and weve recently seen three key location-centric trends emerging: 1.
For the last few months the Transform team has spent a lot of time thinking about maturity and the fact that while some things benefit from being new and fresh, others get better with age, like good wine, cheddar cheese and compost (well it's spring and some of the team are really serious about gardening!).
Today's News Round Up
Google announce the launch of the Online Retail Monitor During the British Retail Consortiums Multi-Channel Retail Conference, John Gillan, Google's Senior Industry Retail Head, announced the release of their Online Retail Monitor (ORM), which will measure traffic for online retailers.
Maturity Matters
Hear that noise? Its the relentless march of people shifting to digital channels to engage with organisations and each other.
Today's News Round Up
Google announce the launch of the Online Retail Monitor During the British Retail Consortiums Multi-Channel Retail Conference, John Gillan, Google's Senior Industry Retail Head, announced the release of their Online Retail Monitor (ORM), which will measure traffic for online retailers.
The High Street is Dead..... Long Live the High Street
It's conference season in the world of retail with Internet Retailing Expo following hot on the heels of Retail Week last month, squeezed between peak trading and the start of the Easter break and numerous bank holidays.
Today's News Round Up
Google announce the launch of the Online Retail Monitor During the British Retail Consortiums Multi-Channel Retail Conference, John Gillan, Google's Senior Industry Retail Head, announced the release of their Online Retail Monitor (ORM), which will measure traffic for online retailers.
Today's News Round Up
Google announce the launch of the Online Retail Monitor During the British Retail Consortiums Multi-Channel Retail Conference, John Gillan, Google's Senior Industry Retail Head, announced the release of their Online Retail Monitor (ORM), which will measure traffic for online retailers.
Gaming the Customer Base
By Tara Davanzati Sitting down to write this I realised I had a certain giddy enthusiasm.
The fact that 6,000 disabled people have volunteered to organise and run the 2012 Olympics and Paralympics is no surprise to us here at Transform.
Today's News Round Up
Google announce the launch of the Online Retail Monitor During the British Retail Consortiums Multi-Channel Retail Conference, John Gillan, Google's Senior Industry Retail Head, announced the release of their Online Retail Monitor (ORM), which will measure traffic for online retailers.
Today's News Round Up
Google announce the launch of the Online Retail Monitor During the British Retail Consortiums Multi-Channel Retail Conference, John Gillan, Google's Senior Industry Retail Head, announced the release of their Online Retail Monitor (ORM), which will measure traffic for online retailers.
Today's News Round Up
Google announce the launch of the Online Retail Monitor During the British Retail Consortiums Multi-Channel Retail Conference, John Gillan, Google's Senior Industry Retail Head, announced the release of their Online Retail Monitor (ORM), which will measure traffic for online retailers.
Maturity Matters
Tags: digital thinking, Channel Shift, reports, Trends, innovation, Transformation,
Hear that noise? It’s the relentless march of people shifting to digital channels to engage with organisations and each other.
Today's News Round Up
Google announce the launch of the Online Retail Monitor During the British Retail Consortiums Multi-Channel Retail Conference, John Gillan, Google's Senior Industry Retail Head, announced the release of their Online Retail Monitor (ORM), which will measure traffic for online retailers.
Content - The fastest channel shift of all
This blog from digital guru Seth Godin had me thinking about Channel Shift from a content perspective.
When Engine’s Mark Pack tweeted about this fantastic infographic about infographics, I found it quite thought provoking.
Weekly News Update 11th March
Adopting a Digital Approach to Engaging Citizens in Local Councils eGov monitor, last week, published the Society of Information Technology Managements (Socitm) view on the channel shift failings of local authorities.
SOCITM Channel Shift can help local authorities save money
Earlier this month, The Society of Information Technology Management, published Better served: customer access, efficiency and channel shift.
I can remember the good old days, my phone had a key pad and a big red and green button.
I can’t deny that I was a bit nervous as I embarked on my graduate scheme placement at Transform (the second of my four three month placements in different Engine companies as part of its graduate scheme).
It’s Online, But Not As We Know It When organisations successfully use technology innovation to help shift their customer transactions to the right channels, it often means moving interactions into a digital space.
Digital technology has most certainly arrived in sport.
After 15 years of marriage Rhoda Janzen, author of ‘Mennonite in a Little Black Dress’, found a picture of her husband’s penis on gay.
The potential for companies to charge for different types of content is a contentious one, more so when the average British internet user might not be aware of the argument raging, both on and offline, about Net Neutrality.
If I start to write about Scott Schumann, you’ll probably ask “who?” And that wouldn’t surprise me, because up until recently I knew him by another name – The Sartorialist.
“Today the challenge of political courage looms larger than ever before.
“My name is Legion: for we are many”.
Does the future of healthcare in the UK rely on digital services with resources available across a variety of e-channels? The answer is probably.
Any organization with more than a few dozen employees will face a dilemma: you want to tap into the collective wisdom of your staff, but the scale of the business and competing priorities (the stuff that pays the bills!) can make collaboration difficult.
In the current mania for privacy on the Internet, fuelled by Facebook scare-stories and exemplified by 240,000 Germans insisting that their houses be pixelated on Google Earth, we risk losing sight of the value of publicness.
If you’re suffering from X Factor and Strictly withdrawal the government’s move, restated over Christmas, to introduce policy by e-petition may help alleviate the symptoms.
The world is bigger than my Oyster (card)?
by Dave Wood & Brian Oula | Dec 17, 2010 There has been a lot of excitement around near field communications (NFC) for sometime.
Services Orientated Architecture and Retail
by Dave Wood | Dec 13, 2010 SOA has been around for a number of years and has had success in a number of companies.
Banking on the Channel Shift
by Bill James | Nov 30, 2010 Having worked with retailers through fourteen years of disruption driven by customer adoption of web and mobile Im now seeing banks make their way through what feels like a very similar journey.
I’m not one for resolutions but I do like the associations the New Year has with a fresh start and planning for the coming 12 months.
Read Dave Wood’s and Brian Oula’s excellent post on NFC a few days ago (you can see it here).
6 things to remember about 2010
Tags: Channel Shift, Government, Trends, innovation, Politics 2010,
I could start with a seasonal pun.
There has been a lot of excitement around near field communications (NFC) for sometime.
The channel shift challenge
by Bill James | Nov 04, 2010 B2B has been a sleeping digital giant, but it feels to me like the giant is waking up to the power of digital for engaging with their customers in new ways and in transforming their own ways of doing business lets call it the channel shift challenge.
SOA has been around for a number of years and has had success in a number of companies.
I’ve taken a trip this weekend where all of the arrangements have been made online (not unusual) but more importantly, the company behind each transaction has enthusiastically taken up the opportunity to allow me to act as travel agent, chief inputter of data and also ticket machine (via home printer).
As we now have a social media agency (Jam) in the building, it seems a bit presumptuous to pretend to be an expert in this field.
Having worked with retailers through fourteen years of disruption driven by customer adoption of web and mobile I’m now seeing banks make their way through what feels like a very similar journey.
Today, Martha Lane Fox, the Government’s Digital Champion, and Francis Maude, Minister for Cabinet Office published initial proposals to make digital the default delivery mechanism for public services.
B2B has been a sleeping digital giant, but it feels to me like the giant is waking up to the power of digital for engaging with their customers in new ways and in transforming their own ways of doing business – let’s call it the channel shift challenge.
On Wednesday the government is set to announce the biggest public sector cuts since world war two.
Today saw the publication of "Liberating the NHS: An Information Revolution”.
The dictionary defines the word Transformation as ‘a marked change, as in appearance or character, usually for the better’.
We are so proud at Engine to be Al Gore’s hosts during his visit to the UK.
If Wikipedia is correct (and it almost always is) then Project Canvas as it is now known will soon be rebranded as YouView - and the future of TV will be (in a branding sense) born.
Following the announcement that Directgov has joined Cabinet Office, Martha Lane Fox, UK Digital Champion, is leading an independent strategic review of the service.
The popularity of cycling has rocketed recently.
I was talking to someone last week about my pet idea for a business that offers you a web dashboard to manage all the important assets in your life: your house, car, kids and perhaps your pets or a second home if you’re lucky enough.
Sometimes the smallest words can have significantly profound meanings.
We love change
Tags:
JESS3 / The State of The Internet from JESS3 on Vimeo.
I can’t be the only one to have noticed the recent spate of headline-hitting reports about our ever-increasing use of digital media.
BT has announced that it will expand its roll-out of next-generation broadband to bring super-fast internet services to two-thirds of the UK.
When catastrophe strikes people die, infrastructure is severely disabled, and relief agencies are faced with an unknown terrain for providing support to the survivors.
Every company or consultancy you could work with claims to be innovative, right? And even the process of entering for an innovation award implies a certain amount of hubris, so while we were drafting our entry for the 2010 MCA Management Awards, we questioned ourselves long and hard over whether what we had to say came up to scratch.
The Royal Shakespeare Company’s micro-blogging treatment of the most famous love story of all has been running for ten days now.
So, before I start – a confession.
The virtues of virtual goods
Tags: Emerging Technologies, Social Media, Technology, Trends, Young People, Social Networking, Web,
A colleague of mine has two teenage boys who live for nothing but video gaming, especially of the online kind.
I’m a big foodie, and as one would expect a bit of a tech-head.
The data is free - now what?
Tags: Digital Organisations, Government, Digital Britain, Data, Web 2.0,
Today sees the launch of the new Government data portal data.
The world of digital and social media was rocked on Tuesday night when the Internet search engine giant Google announced that it would no longer be censoring its search results in China, and may pull out of the country altogether in response to ‘a highly sophisticated and targeted attack on our corporate infrastructure originating from China’.
I discovered the power of online communities at 3am one cold winters night as my son, then 6 weeks old was refusing to sleep, eat or do much except cry.
Our top 5 predictions for 2010
Tags: Emerging Technologies, Digital, Public, innovation, Trends,
Starting the year with a list of predictions is probably as clichéd as resolving to go to the gym/change your life/change jobs.
The subject of copyright infringement or online piracy is an emotive one.
Cloud 9 - Why we should be happy with latest Government IT thinking
Tags: Emerging Technologies, Digital Britain, Technology, Government reports,
I had one of those meetings the other week that catches you unawares and ends up genuinely changing your perspective on things.
Ever since Rowland Hill introduced the Uniform Penny Post there has been the idea that communications services should be available to all.
"Google Rescued My Potato Harvest"
Tags: Public Sector, Digital Organisations, Mobile Communications, Sustainability, Universal access, Web 2.0,
September 2009 saw the completion of the undersea, high-speed broadband cable connection to East Africa and the prospect of the world’s next communications revolution.
Perhaps it is just my nostalgia for great newspaper headlines but "It was the social media network wot won it" doesn’t have quite the same ring to it.
As a consultant working mostly with government, I am used to things going, shall we say, not always exactly to plan.
Making an Exhibition of Yourself
Tags: Emerging Technologies, Social Media, innovation, Technology, Web 2.0,
How did people promote themselves, and express their video based creative output before YouTube? Many may think that before YouTube, video online was restricted to that of a strictly corporate, or adult, nature.
What's the Real Impact of Social Media?
Tags: Social Media trends, Social Media Digital Organisations, Technology, Trends, Social Netwroking, Web 2.0,
Above - Engine’s Robin Wight speaks at Social Media 09 Is social media really changing the face of business and public services? Where are the best examples of its use? And most importantly - is there life after Twitter? These were some of the questions being asked at last week’s Social Media 09 held at the Thistle Hotel in London organised by Mashup* Events.
A technological singularity - are we heading for a technological ‘black-hole’? The Greek philosopher Heraclitus said: “Nothing endures but change.
Engaging with the Future
Tags: Social Media, Democracy, Trends, Council, Technology, Web 2.0,
Subscribe here Blog Engaging with the Future by claremckitrick | Nov 03, 2009 Tags: Social Media democracy Trends council Technology Web 2.
Digital Public is proud to announce winning the ‘Best use of ICT in patient and citizen involvement in healthcare’ award at the 2009 eHealth Insider Awards on 20 October.
What is this life if, full of care, We have no time to stand and stare? WH Davies’ opening lines of his poem Leisure came to me at the end of another hectic week in which I flitted from e-mail to tweet to blog, hooked on communication but managing to spend ever less time actually reading.
To see a high-resolution image click here In the second of my series of posts about politics and social media, I look at the Conservative Party and their use of twitter to try and find out whom the title of Tory Twitter Tsar should go to.
To see a high-resolution image click here In the first of a series of posts throughout the party conference season, and as a result of ongoing press coverage about politicians using social media to promote themselves and engage with voters, I have begun to undertake some thorough analysis of how MPs are using twitter.
You have to admire Google.
Surely You Must Know by Now
Tags: Social Media, Trends, Technology, Social Netwroking, Web 2.0,
It seems like everyone is making their own version of ‘Shift Happens’ these days.
We’ve been doing a lot of work involving crowd-sourcing lately, so I was intrigued this week when I read about a crowd-sourced documentary currently in production at the BBC.
The power of social networking and its impact on society has been highlighted in a forthcoming book by Erik Qualman, Socialnomics.
Later this week, the winner of the final round of Washington DC’s “Apps for Democracy – Community Edition” will be unveiled.
Picture shows a cable outage in December 2008 that almost cut off all internet services in Egypt.
As you may have noticed from my post The Linking Feeling, copyright is a subject of interest for me – as much as an armchair observer can be interested at any rate, having studied it’s effect on the cultural industries during my MA.
How to make money from web content is the question facing many media and publishing businesses today.
Much has been written, blogged and Tweeted about NESTA’s Reboot Britain event that took place earlier this month.
As broadband penetration becomes a focus for Government and more and more services are offered online, usability and accessibility is fast becoming one of the hottest topics in website design with informed decision-making receiving a great deal of attention, particularly as even the smallest amount of empirical facts can vastly improve the probability of making correct decisions.
Last week saw the launch of the latest version of the worlds second most used browser – Firefox 3.
In the past few years we have seen how digital technology has improved the lives of many Africans.
This article in last weeks Guardian intrigued me somewhat.
There is a moment in The Lord of Flies, when Simon is mistaken for the beast and attacked by the other boys: “There were no words, and no movements but the tearing of teeth and claws.
When the Wii first came out, people were uncertain what to make of its unique control interface (the "Wiimote").
Wednesday saw the outrageous amounts mobile phone companies charge us for using our phone abroad slashed in response to new EU legislation.
Earlier this year, the BMJ reported that a group of Italian doctors had complained to Google about sponsored links promoting unproven medical cures.
The death of a superstar is a barometer of our society.
The eve of the launch of the Digital Britain report heralded a revolution.
We all know that the way Government interacts with citizens is changing, but the question is, are the changes far reaching enough? The predominant model for information and policy delivery is largely based around distribution of information in a one-way fashion primarily through large Government websites with few facilities for engaging citizens in discussion and feedback.
I sat in the audience for the Birmingham Lord Carter’s launch of the Digital Britain report.
We’ve just five months until world leaders, economists and environmental experts arrive at the UN Climate Change Conference in Copenhagen.
Yet Another Blog
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One trend has emerged over the past couple of months that has led me to think the much vaunted ‘information age’ may truly be upon us.
Ever wondered how we got here? Who recommended what, and when? Who said mobile phones were the future, and narrowband was out? Ross Ferguson, Interactive Services Manager at the Central Office of Information and prolific blogger on all sorts of media and public sector related subjects, has very kindly compiled an extremely comprehensive list of almost every paper worth reading on the government’s digital engagement policies dating back to 2001.
Mobile Marketing
Tags: Social Media, Trends, Emerging Technologies, Mobile, Communications,
I’ve been reading a lot recently about the coming of age of mobile marketing.
Ever since we launched the Digital Public blog, we have been espousing the virtues of social networking.
Last week's G20 summit certainly provided the spectacle that broadcasters had been hoping for.
The Game Developer’s Conference ’09 which is being held in San Francisco this week is a great place to see big press releases, product demos and other juicy bits of technology related news.
It was only last year that user-generated content was going to take over the world.
The Guardian has run a great story on its planned switch over to Twitter.
I was quite amused last week to see the press coverage surrounding the Local Government Associations list of banned words.
Like me, you were probably told as a child that your two ears and one mouth should be used in that proportion.
As Benjamin Franklin said: "It takes many good deeds to build a good reputation, and only one bad one to lose it".
By the end of Saturday night, this year’s Comic Relief had raised a record breaking £57, 809, 938.
Cloud Computing - Pie in the Sky?
Tags: Emerging Technologies, Social Media, Mobile Communication, Society, Workforce, Development, Web 2.0,
For those that don't know, cloud computing is the new black, or it is for today's stressed out IT departments under huge pressure to allow businesses to blossom in the digital age, but with only half the budget of last year.
I know the world (and this blog) probably doesn’t need another article about Twitter, but in the wake of the Working Together white paper, I found myself mulling the part that Twitter can play in improving public services and thought I’d share it here as the start of a conversation.
For a long time now the mobile phone industry has been accused of falling behind when it comes to being kind to the planet, but this week it was announced at the Mobile World Congress in Barcelona, that all that was about the change.
The day that Jeremy Clarkson started tweeting may have spelt the end of cool for the world’s most loved micro-blogging site, but the growth shows no signs of stopping.
Hot on the heels of Lord Carter’s Digital Britain report asking for higher speed internet access for all, industry regulator Ofcom has finally announced this week that it is clearing the way for BT to make the necessary investment in its broadband infrastructure by removing previously upheld restrictions on its pricing model.
Lord Carter calls for Digital Public Services
Tags: Digital Organisations, Digital Britain, Multi-Channel, Technology, Broadcasting, ICT developments,
In his first speech since the publication of the interim Digital Britain report, Lord Carter, Minister for Communications, Technology and Broadcasting has acknowledged that he didn't pay enough attention to the role of digital government and the deployment of public services, something he intends to address in the full report due for publication in May which will present government with a clear set of recommendations in order to “secure Britain's place at the forefront of global digital technology”.
Facebook learns a lesson about the power of social networks
Tags: Social Media, Social Media trends, Young People, Social Networking, Web 2.0,
The issue of privacy and control led to a rude awakening for Facebook last week when the company realized that what they thought was a minor change to their Terms of Service policy, was actually a very big deal to thousands of their users, who revolted en masse when reports surfaced that the company had taken over the rights to all personal information, images, and data uploaded to the site and not just temporarily, but even after they had left Facebook and closed their account.
Remember a few of years ago when ‘Jesus is my homeboy’ images started to appear all over the place? What started as an underground fashion icon took off after the likes of Brad Pitt and Pamela Anderson were spotted sporting ‘Jesus is my homeboy’ t-shirts.
The end of 2008 saw the publication of one of the most interesting pieces of research on social networking for some while.
Eyebrows Raise The Game on Viral Advertising
Tags: Social Media, Trends, Social Networking, Advertising, Web 2.0,
Last year, Cadburys scored a huge hit with their ad featuring a gorilla drumming along to the Phil Collins’s track In The Air Tonight, resulting in a 9% increase in sales and the man himself enjoying a rare top 20 chart spot for the first time in years.
The BarackBerry – gadget for leading a connected world
Tags: Social Media, Mobile, Communications, Technology, Trends, Social Networking,
Obama was determined to hang on to his lifeline to the real world outside the White House bubble: “They’re going to have to prise it out of my hands”, he said when told he might have to lose what had become a vital campaign tool.
Digital Public has been shortlisted in two categories for the prestigious MCA Management Awards, recognising the innovative and highly effective approaches taken in the delivery of two projects for the Department for Children, Schools and Families.
