Transform

Case Studies

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  • Department for Education: Change management strategy
  • Department for Education: Delivering transformational government
  • Department for Education: Digital Communications Strategy for Citizens and Workforce
  • Department for Education : Pioneering the use of digital pilots for future services
  • Department for Education: Driving school sustainability projects into the mainstream
  • Department for Education: Engaging more effectively with local authorities
  • Department for Education: Family Information Direct, a digital strategy
  • Department for Education: Implementing the Power of Information Review
  • Department for Education: Delivery of Teachers TV for workforce development
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  • Training & Development Agency for schools: Developing a central information resource
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  • NHS Direct: Achieving Clinical excellence
  • NHS Direct: Developing a strategy for moving customer engagement online
  • NHS Direct TV: A strategy for television presence
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  • Office for National Statistics: Internet delivery strategy for the 2011 census project
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  • School Food Trust: Engaging young people to deliver healthy eating messages
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  • Department for Work and Pensions: A social media strategy to engage young people
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  • Ministry of Justice: Channel strategy for engaging with black and minority ethnic audiences
  • Ministry of Justice: Witness support programme
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  • University of Warwick: International gateway for talented youth
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  • East of England Development Agency: CRM system review
  • Reviewing a multi-organisational Customer Relationship Management System
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  • BBC: Multi-channel CRM strategy
  • BBC: Interactions with audiences as individuals with a single view
  • BBC: Strategy for supplier selection and contract renegotiation
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  • Business Link: Mobile and concept development
  • Business Link: Social media market research and concept development
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  • London Development Agency: Strategy for life beyond the 2012 Olympics
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  • HM Revenue and Customs: Delivering Transformational government
  • HMRC: Managing the development of two new online interactive tools
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  • Directgov: Mashups Strategy to support the aggregation of information
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  • Home Office: Programme of Reform to improve stakeholder management
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  • Social Care Institute for Excellence: Good practice digital dissemination
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  • ASDA Direct: Designing the operating model and defining roll-out plan
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  • 2|Entertain: Joint venture creation and post-merger integration management
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  • Arcadia: eCommerce fulfilment evaluation to drive improved stock availability
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  • Argos: Interaction design and iterative usability testing for multi-channel
  • Argos: Designing customer experience for online credit applications
  • Argos: Discovery stage usability testing for email marketing template re-design
  • Argos: Programme strategy and project management support for Argos.co.uk
  • Argos: Selection of a new enterprise site search platform
  • Argos: Strategic review and road mapping process for multi-channel improvements
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  • BARB: Managing the delivery process for a measurement system upgrade roll-out
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  • Bauer: Strategy, process and cost saving initiatives to boost IT performance
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  • BBC Worldwide: Business case and organisational change for Digital Content Services
  • BBC Worldwide: Online strategy for the effective leveraging of the Radio Times brand
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  • Bloomsbury: Development of new B2B global publishing portal proposition
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  • BSkyB: Development of a standardised framework for new media delivery projects
  • BSkyB: Roadmap definition and management of Sky.com relaunch
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  • BT: Business case validation and technical due diligence for dabs.com acquisition
  • BT: Customer-centric proposition development to drive web-based customer services
  • BT: Right First Time process analysis and improvement
  • BT: Sales strategy to identify potential new services and improve sales
  • BT: Technical due diligence and integration planning for an eCommerce acquisition
  • BT: The 'Starmap' - mapping the impact of IT systems on customer journeys
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  • Cable & Wireless Worldwide: Strategic road mapping to improve the portal offering
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  • Canterbury: Support for restructuring the physical logistics operation
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  • CapitalOne: Programme management framework design and team coaching
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  • Channel 4: Business change planning for roll-out of 4oD
  • Channel 4: Joint venture set-up and business integration planning
  • Channel 4: Migration programme planning for outsourcing broadcast technology
  • Channel 4: Operational and technical process definition for video clips production
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  • CLA: Product portfolio review and identification of new digital growth areas
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  • CME: Commercial and technical due diligence for an acquisition
  • CME: Research and evaluation to define requirements for two new online propositions
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  • Dairy Crest: Optimising online customer experience for a new eCommerce proposition
  • Dairy Crest: Research and evaluation of viable options for consumer payment methods
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  • eBay: Signing and launching key retail brands onto eBay’s enterprise platform
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  • emap: Business case development for a new B2B solution in online fashion
  • emap: Operational process definition for global roll-out of FHM.com
  • emap: Platform migration onto a new content management system
  • emap: Project management for launch of a major online recruitment service
  • emap: Technology strategy and definition of a new IT operating model
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  • FREEDOM4: Product development, road mapping and delivery management
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  • Freesat: Retail planning and implementation for broadcast satellite service joint venture
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  • Freight Transport Association: Usability and online marketing review for online shop
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  • Frontline: Feasibility study and vendor evaluation for replacement of existing systems
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  • Gateway TV: Sales planning and process management for a new satellite TV service
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  • Goldsmiths: Demand management assessment and vendor selection
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  • Homebase: Information architecture, business analysis and project management
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  • JJB: Order fulfilment solution for online retail platform
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  • MandM Direct: Strategic review and business modelling of scalable solutions
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  • Metro: Business case and project leadership for a new editorial system
  • Metro: Strategic planning and delivery management for interactive content platform
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  • O2: Market research, forecasting and competitor analysis
  • O2: Retail systems review in support of customer and system strategies
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  • BT Openreach: Customer experience framework and portal strategy
  • BT Openreach: Strategic review of current products to define a portal strategy
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  • QVC: Strategic review and competitive analysis to inform multi-channel retail strategy
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  • Reader's Digest: Market and competitor analysis into three potential market sectors
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  • RS Components: Customer online requirements review to define new online propositions
  • RS Components: Search and personalisation experiences across international websites
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  • SIA: Vendor selection process to identify a third party logistics provider
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  • Signet: Selection process for a new order management system
  • Signet: Website optimisation to improve checkout conversion
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  • Simplyhealth: Technical architecture to support the group eStrategy programme
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  • SIS: Change management programme to modernise SIS OB
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  • Smiths News: Market assessment to map out the value chain for 3PLs
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  • Sony Ericsson: Strategy for mobile location based services
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  • TAG: Business process improvements and implementation planning
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  • Tesco: Inventory and supply modelling to generate a business case
  • Tesco: Packaging specifications for a new catalogue range of non-food products
  • Tesco: Redesigning and implementing new processes and organisational change
  • Tesco: Entertainment strategic vision with set of propositions and delivery roadmap
  • Tesco: Supply chain analysis and concept design
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  • Trader Media Group: New product development process and delivery review
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  • TUI Travel plc: Bespoke UCD training and follow-on coaching
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  • Waitrose: Review of propositions and capabilities for its multi-channel strategy
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  • Waterstones: Evaluation process of a new eCommerce platform and partner selection
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  • WestLB: Intranet usability evaluation and user needs research
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  • Zopa: Usability focused re-design of loan applications process