Transform

Customer & Citizen Experience

 

Related case studies

• 

  • Argos: Multi-Channel Strategy
  • Argos: Same day delivery service
  • Argos: Designing customer experience for online credit applications
• 

  • BBC: Multi-channel CRM strategy
• 

  • BT: Business case validation and technical due diligence for dabs.com acquisition
  • BT: Customer-centric proposition development to drive web-based customer services
  • BT: Right First Time process analysis and improvement
• 

  • BT Openreach: Customer experience framework and portal strategy
  • BT Openreach: Strategic review of current products to define a portal strategy
• 

  • Business Link: Social media market research and concept development
  • Business Link: Prototyping user strategies
• 

  • CFWI: Department of Health, Centre for Workforce Intelligence
• 

  • CME: Commercial and technical due diligence for an acquisition
  • CME: Research and evaluation to define requirements for two new online propositions
• 

  • Channel 4: Business change planning for roll-out of 4oD
  • Channel 4: Joint venture set-up and business integration planning
  • Channel 4: Migration programme planning for outsourcing broadcast technology
• 

  • CLA: Product portfolio review and identification of new digital growth areas
• 

  • Dairy Crest: Optimising online customer experience for a new eCommerce proposition
  • Dairy Crest: Research and evaluation of viable options for consumer payment methods
• 

  • Department for Education: Pilot of Digital Products and Services
  • Department for Education: FID- A digital strategy for the delivery of parenting information
  • Department for Education: A change management strategy
• 

  • FREEDOM4: Product development, road mapping and delivery management
• 

  • Freight Transport Association: Usability and online marketing review for online shop
• 

  • Homebase: Information architecture, business analysis and project management
• 

  • NHS Direct: Patient Decision Aids
• 

  • Office for Civil Society: Access to volunteering for disabled people
• 

  • Office for National Statistics: Internet delivery strategy for the 2011 census project
• 

  • RS Components: Customer online requirements review to define new online propositions
  • RS Components: Search and personalisation experiences across international websites
• 

  • Reader's Digest: Market and competitor analysis into three potential market sectors
• 

  • Signet: Selection process for a new order management system
  • Signet: Website optimisation to improve checkout conversion
• 

  • Sky: Development of a standardised framework for new media delivery projects
  • Sky: Roadmap definition and management of Sky.com relaunch
• 

  • Trader Media Group: New product development process and delivery review
• 

  • WestLB: Intranet usability evaluation and user needs research
• 

  • Zopa: Usability focused re-design of loan applications process