Transform

Channel Strategy & Channel Diversion

 

Related case studies

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  • Argos: Multi-Channel Strategy
  • Argos: Same day delivery service
  • Argos: Designing customer experience for online credit applications
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  • BT Openreach: Customer experience framework and portal strategy
  • BT Openreach: Strategic review of current products to define a portal strategy
• 

  • Bloomsbury: Development of new B2B global publishing portal proposition
• 

  • BUPA - eCommerce strategy support
  • BUPA: Online Medical Consultation
  • BUPA: Transformational targets
• 

  • Business Link: Social media market research and concept development
  • Business Link: Prototyping user strategies
• 

  • Dairy Crest: Optimising online customer experience for a new eCommerce proposition
  • Dairy Crest: Research and evaluation of viable options for consumer payment methods
• 

  • Department for Education: Pilot of Digital Products and Services
  • Department for Education: FID- A digital strategy for the delivery of parenting information
  • Department for Education: A change management strategy
• 

  • Freesat: Retail planning and implementation for broadcast satellite service joint venture
• 

  • Gateway TV: Sales planning and process management for a new satellite TV service
• 

  • Metro: Business case and project leadership for a new editorial system
  • Metro: Strategic planning and delivery management for interactive content platform
• 

  • NHS Direct: Patient Decision Aids
• 

  • O2: Market research, forecasting and competitor analysis
  • O2: Retail systems review in support of customer and system strategies
  • 02: Development of commercial messaging for managed services portfolio
• 

  • Office for National Statistics: Internet delivery strategy for the 2011 census project
• 

  • QVC: Strategic review and competitive analysis to inform multi-channel retail strategy
• 

  • RS Components: Customer online requirements review to define new online propositions
  • RS Components: Search and personalisation experiences across international websites
• 

  • Connected TV Business Case
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  • Tesco: Inventory and supply modelling to generate a business case
  • Tesco: Packaging specifications for a new catalogue range of non-food products
  • Tesco: Redesigning and implementing new processes and organisational change
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  • Waitrose: Review of propositions and capabilities for its multi-channel strategy