Case studies

  • SIS: Change management programme to modernise SIS OB

    SIS: Change management programme to modernise SIS OB

    Helping SIS OB to address an increasingly competitive market through the delivery of a blueprint to modernise its business.

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  • Department for Education: Family Information Direct, a digital strategy

    Department for Education: Family Information Direct, a digital strategy

    Helping the DfE transform the quality, choice, provision and awareness of parental information and support services.

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  • O2: Retail systems review in support of customer and system strategies

    O2: Retail systems review in support of customer and system strategies

    Supporting O2's drive to create better experiences for customers.

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  • NHS Direct: Developing a strategy for moving customer engagement online

    NHS Direct: Developing a strategy for moving customer engagement online

    Developing and implementing online tools to help NHS Direct enhance its online public service and user experience.

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  • Argos: Strategic review and road mapping process for multi-channel improvements

    Argos: Strategic review and road mapping process for multi-channel improvements

    Identifying a number of customer propositions to ensure Argos.co.uk retained its market leader position.

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  • Department for Education : Pioneering the use of digital pilots for future services

    Department for Education : Pioneering the use of digital pilots for future services

    Helping the Department for Education to pioneer the use of prototyping to act as test-bed pilots for potential future services.

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