Case studies
-
SIS: Change management programme to modernise SIS OB
Helping SIS OB to address an increasingly competitive market through the delivery of a blueprint to modernise its business.
-
Department for Education: Family Information Direct, a digital strategy
Helping the DfE transform the quality, choice, provision and awareness of parental information and support services.
-
O2: Retail systems review in support of customer and system strategies
Supporting O2's drive to create better experiences for customers.
-
NHS Direct: Developing a strategy for moving customer engagement online
Developing and implementing online tools to help NHS Direct enhance its online public service and user experience.
-
Argos: Strategic review and road mapping process for multi-channel improvements
Identifying a number of customer propositions to ensure Argos.co.uk retained its market leader position.
-
Department for Education : Pioneering the use of digital pilots for future services
Helping the Department for Education to pioneer the use of prototyping to act as test-bed pilots for potential future services.
See more of our case studies
By Capability
- Technology Exploitation & Innovation
- Product & Service Development
- Customer & Partner Communications Strategy
- Ecommerce & Multi-Channel Retailing
- Policy and Social Benefit
- Customer & Citizen Experience
- Business Planning and Commercial Strategy
- Business Transformation & Process Design
- Channel Strategy & Channel Diversion
- Digital & Innovation Strategy
- Project & Programme Delivery
- Supply Chain, Sourcing & Procurement
